Intelligent Automation (ITES)
we engineer operational excellence. by combining human expertise with intelligent automation, we transform your business processes, unlocking new levels of efficiency, accuracy, and scale.
it-enabled services (ites), in its modern form, is about leveraging "intelligent automation" to execute business processes. this goes beyond traditional outsourcing. we use technologies like robotic process automation (rpa) and ai to create a digital workforce that can handle high-volume, rule-based tasks with perfect accuracy and speed.
our philosophy is the "centaur model": a hybrid workforce where human ingenuity is augmented by the scale and precision of ai. we automate the repetitive work so your team can focus on tasks that require critical thinking, creativity, and empathy.
in summary: key concepts
- what it is: using a digital workforce (rpa + ai) to automate repetitive and rule-based business operations.
- who it's for: organizations with high-volume operational processes in sectors like finance, insurance, healthcare, and logistics.
- when to use it: when you need to increase processing speed, improve accuracy, reduce operational costs, and free up your skilled employees for higher-value work.
who ites is for
these solutions are designed for organisations that operate at scale and need to augment complex operational workflows.
operations leaders
seeking to drive efficiency, reduce costs, and improve service level agreements (slas).
finance & admin teams
tasked with automating manual processes like invoice processing, data entry, and reconciliation.
customer support organizations
looking to automate tier-1 support, improve response times, and free up agents for complex issues.
robotic process automation (rpa)
we automate your most repetitive, high-volume tasks like data entry, report generation, and reconciliation, freeing your team for higher-value work.
ai-powered support & operations
we build intelligent systems that transform your support functions, from chatbots that resolve queries instantly to agent-assist tools.
knowledge process outsourcing (kpo)
we handle complex, judgment-based processes like market research, data analytics, and compliance monitoring, providing high-value insights at scale.
how we do it
our intelligent automation journey
we follow a structured, four-phase approach to identify, build, and scale automation solutions that deliver measurable efficiency gains and a rapid return on investment.
process mapping & analysis
we meticulously map your existing workflows to identify the bottlenecks, redundancies, and high-impact opportunities for automation.
solution design & architecture
we design an intelligent automation solution, selecting the right blend of rpa, ai, and human-in-the-loop processes.
development & deployment
our team develops the automation scripts and ai models, rigorously testing them before deploying them into your live environment.
governance & optimization
we provide ongoing governance and support, monitoring performance and continuously optimizing the automated workflows for peak efficiency.
frequently asked questions
clear answers to common questions about our intelligent automation services.
have a project in mind?
get in touch
we're a globally distributed team with hubs in key cities. whether you have a project in mind or just want to chat about the future of technology, we'd love to hear from you.
pune (hq)
mumbai
802, Embassy Center, Nariman Point, Mumbai, Maharashtra - 400021
gandhinagar
OFFICE, 1008, Shreeji Signature Rd, Kudasan, Gandhinagar, Gujarat 382421