Why Your SaaS Needs an ERP

Why Your SaaS Needs an ERP

we developed a custom erp for a growing saas company, unifying billing, subscriptions, and analytics to support their scale.

Challenge

a promising saas company was hitting a growth ceiling. their billing was on stripe, support tickets in zendesk, and user analytics in mixpanel. nothing was connected, leading to massive manual reconciliation and no single view of the customer.

Solution

we built a lightweight, custom erp that acted as the central nervous system for the business. it integrated with all their third-party services via apis, unifying data into a single firebase backend and providing a comprehensive dashboard for real-time insights.

Results

the custom erp unified their data, automated key workflows, and provided a single view of the customer, enabling them to scale efficiently.

Key Metrics

Tangible results and measurable impact. Here's how we moved the needle.

Manual Reconciliation Time

-90%

-90%

Data Accuracy

99.9%

+10%

MRR Growth

+25%

+25%

Time to Close Support Tickets

-30%

-30%

many saas startups believe an erp is something only giant corporations need. they stitch together a handful of best-in-breed saas tools and call it a day. this works, until it doesn’t. as the company scaled, the founders found themselves drowning in disconnected data and manual processes.

The Single Source of Truth

our solution was not to replace their beloved tools, but to unite them. we built a custom application using firebase and react that used apis to pull data from stripe, zendesk, and mixpanel. this data was centralized into a single data model. now, when a user upgraded their plan in stripe, the change was instantly reflected in the erp, and a notification could be sent to slack. when a user submitted a support ticket, the sales team could see that user's entire history without leaving their dashboard. this created a single source of truth and eliminated hours of manual work every week.

we thought an erp was overkill for us, but invadecode showed us how a lightweight, modern erp could be a growth multiplier. we finally have a unified view of our business.

a modern erp for a saas business isn't about replacing tools like stripe or zendesk; it's about creating an intelligence layer that connects them. by building this central nervous system, we helped our client break through their growth ceiling and build a more scalable, data-driven operation.

Tech Stack

Firebase
React
Google Cloud Platform

Services Provided

Software & ERP
Consulting & ITES

have a project in mind?

get in touch

we're a globally distributed team with hubs in key cities. whether you have a project in mind or just want to chat about the future of technology, we'd love to hear from you.

pune (hq)

level 2, tower 4, wtc, kharadi, pune - 411014

hi@invadecode.ai+91 87660 12655

mumbai

802, Embassy Center, Nariman Point, Mumbai, Maharashtra - 400021

gandhinagar

OFFICE, 1008, Shreeji Signature Rd, Kudasan, Gandhinagar, Gujarat 382421

ambitionintoreality.